Shipping Information

A Message to You

We know you're excited to receive your Roo & Ko order—and we’re just as excited to get it to you! That’s why we make every effort to process and dispatch your order as quickly as possible.

All our products are located and shipped from within Australia, primarily from our warehouses in Victoria or New South Wales, depending on stock availability and demand.

Our team aims to process all orders within 24 hours of purchase. During peak periods or public holidays, this may extend to 48 hours.

You can expect delivery within 4-14 business days from the date of your order, excluding delays caused by courier services. If your order arrives toward the end of this window, we sincerely apologise for the delay. While such instances are rare, they can happen during busier seasons and are often outside our control.

We proudly offer fast and free delivery Australia-wide on all orders, with no minimum spend - unless otherwise specified on a particular product.

Once your order is processed and dispatched, you will receive a Shipping Confirmation email with a tracking number, allowing you to monitor your parcel every step of the way.

If you have any questions or concerns about your delivery, please contact us via our Contact Us page and include your order number so we can assist you as quickly as possible. A member of our friendly team will respond within 24-48 hours.

Please note: While our products are stored and shipped from within Australia, they are manufactured overseas—typically in China—to ensure we can offer you quality items at affordable prices.

We truly appreciate your support and thank you for choosing to shop with Roo & Ko.