FAQs

How can I get in contact with Roo & Ko?
If you'd like to reach our support team, please visit the Contact Us page located in the website header. One of our friendly team members will get back to you within 24-48 hours.

Where are the products located and shipped from?
All of our products are located and shipped from within Australia. Depending on stock availability and demand, orders are dispatched from our warehouses in either Victoria or New South Wales.

What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and Buy Now, Pay Later options available across our website.

Is delivery free?
Yes, we offer fast and free delivery on all orders Australia-wide.

What if my order is delayed?
Occasionally, there may be shipping delays. If you're concerned about your order, we recommend first checking our Shipping Information page for more details. Then, review your Shipping Confirmation email (sometimes it may land in your spam/junk folder). If you're still unable to track your order, please reach out to us through the Contact Us page.

What currency is the store in?
All prices on our website are listed in Australian Dollars (AUD).